Responsibilities:

• Understand and document the end users’ current business processes, workflow states, and functions.

• Analyze enhancements/changes to the Product Design to determine the effect on the end configuration and prepare the necessary documentation.

• Work with PMO and Project Managers in resource allocation for projects in flight and in the pipeline.

• Assisted in translating business/end-user requirements into configuration requirements.

• Line management and personal development responsibilities of a mid-large-sized team of configuration analysts.

• Provide technical guidance to the configuration analysts in their assigned job duties and monitor the deliverables.

• Analyze and resolve configuration issues in a timely and systematic manner.

• Work directly and closely with client teams to capture existing processes, design and configure solutions, and provide support, including assistance with testing.

• Coordinate and oversee testing with end users and facilitate communication of testing results to Internal and Client groups.

• Monitoring adherence to and refining SDLC processes, IT standards, policies and procedures.

Required Skills:

• Docs Senior Lead position will own and support a full range of SDLC activities related to product design/configuration/support and maintenance.

• This position will work closely with the technical development group, internal product groups, and business end-user departments to ensure that enterprise software is developed in a robust, reliable, and scalable architecture.

• The Docs Senior Lead will manage and supervise mid-large-sized teams of product configuration analysts and serve as a liaison between Technology and Business teams.

• Alongside the management duties, this individual will perform a certain amount of Product Configuration/Management related tasks.

• The Docs Senipr Lead will also be responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues.

• This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Core Competencies:

• Excellent planning and organizational skills

• Excellent analytical skills

• Initiative & innovation

• Detail oriented

• Excellent communication skills (written and oral)

• Strong interpersonal skills

• Team player

• Self-motivated and able to multi-task

Experience:

• 6+ years of product configuration experience in a supervisory capacity

• Proven experience in overseeing the design, development, and implementation of software solutions, systems, and products.

• Day-to-day or project-specific management.

• Experience in full SDLC for application development

• Experience leading mid to large-sized teams